Returns
If the product you purchased does not meet your expectations, we will accept returns s regardless of the reason.
Return Service Conditions
・Please ship the return item within one week of receiving the product.
・Send all components (stones, parts)with your return.
Return Method
Please return the product. *Shipping costs are the customer's responsibility.
Return Address
PICOLLET Co., Ltd.
1-1-4-2F Iizuka, Kawaguchi-shi, Saitama 332-0023
TEL: 048-242-3108
*If you ordered multiple items, you do not need to return items other than the one you wish to return.
*Please use a trackable shipping method. (No specific carrier required.)
*If the sender's name is different from the orderer's name, please enclose a note with the orderer's name.
Return Procedure
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1. Fill out the return sheet. |
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2. Return the product and the return sheet. |
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3. Refund will be processed after the product arrives. |
Cancellation
If you wish to cancel or change the quantity of your order, please contact us before shipment (by 10:00 a.m. on the next business day).Please provide your 'order number' and 'orderer's name' so we can identify your order. We will check the shipping status and guide you through the next steps.
*After the product has been shipped, you will need to cancel the delivery yourself. (Since the sender is a partner warehouse, we are unable to make changes to shipments on your behalf.)
*As a rule, orders placed after 3:00 p.m. will be shipped at 10:00 a.m. on the next business day.